Customer can cancel any order made with us at any point before the product is shipped. No cancellation charge will be taken from the customer. It is for the convenience of the customer to inform Charonjewel.com before the prior cancellation of any order made to us. In case of prepaid order customer must make a request for refund of amount prior to cancellation of order. For cancellation of order customer must provide correct details of order with order no., order date, order amount & the customer account associated with the order. Charonjewel.com will not be liable if the information provided by the customer is not correct for cancellation of an order.